From Call Center
to Revenue System.
Most BPOs sell seats and hours. Infinity runs an outsourced revenue system that gets and keeps customers, and moves the numbers revenue leaders are measured on.
Buyers changed. The old playbook didn't.
Buyers are harder to reach, propensity beats volume, and labor-arbitrage BPO is structurally eroding. The leaders who feel it first are the ones still renting seats. The gap is widening now.
Pipeline & acquisition
CAC keeps climbing while pipeline converts at lower rates.
Net revenue retention
Churn erodes NRR faster than new logos can replace it.
Cost of revenue
Cost-to-serve climbs and compresses margin on every deal.
Forecast visibility
You can't see or trust what's actually driving the number.
Execution & ramp
Strategy stalls at the last mile, and new capacity ramps too slowly.
Buy capacity, and the gap compounds.
Keep staffing the old way and you keep missing NRR while cost-of-revenue climbs. The leaders who engineer systems pull away. Quarter after quarter, the gap compounds against the ones who don't.
More demand
You need more pipeline, more coverage, more conversations.
Add headcount
The vendor staffs more seats and bills more hours.
Cost climbs
Cost-to-serve rises in lockstep with volume.
Outcomes stay flat
Conversion, retention, and revenue per hour don't move.
Revenue you can forecast and own.
Predictable, compounding revenue-per-hour: an engine whose inputs you can see, tune, and forecast. Not capacity you rent, but an outcome you own.
Introducing Infinity
A performance-driven sales agency that gets and keeps customers for admired brands, combining strategy, talent, data, and AI into one scalable growth partner.
Trusted to get and keep customers since 1996.
From direct mail to a global revenue system.
Founded
Started as a direct mail marketing agency.
Expansion
Expanded into teleservices.
First B2B
Began supporting B2B organizations.
B2B Focus
Fully transitioned to B2B.
Innovation
Introduced Buyerlytics® & 10x methodology.
Acceleration
Launched the Innovation Lab.
Scalable
Expanded delivery into the Philippines.
Global Footprint
Opened Colombia near-shore; expanded the global delivery footprint.
AI Enablement
Integrated proprietary AI across sales & service cadences.
Revenue System
One integrated, scalable growth model.
Industry insiders. Full-lifecycle services.
Deep, vertical-specific knowledge means our teams sell and serve like insiders, not a generic call center reading a script.
Automotive
Logistics & Transportation
Telecommunications
Technology & SaaS
Home Services
Enterprise & Data Services
- Inbound Sales
- Outbound Sales
- Lead Generation & SDR
- Appointment Setting
- Inbound Customer Service
- Outbound Customer Service
- Account Management
- Retention & Win-Back
- Cross-Sell & Upsell
- Service-to-Sales
- Back Office Support
- New-Market Pilots
Same headcount. Different model.
- Sells labor hours
- Measures contacts & SLAs
- Works static call lists
- Relies on low-cost staffing
- Provides reactive reporting
- Waits for client direction
- Builds revenue systems
- Measures revenue performance
- Runs segmentation & trigger-based campaigns
- Invests in higher-value talent
- Delivers transparent performance management
- Designs, tests, executes & optimizes
Three products. One growth partner.
Flexibility by design. Engage one product or all three. A boutique partner shapes the model around your goals, not a fixed package.
Buyerlytics®
The scalable revenue system that turns strategy, data, talent, and execution into predictable growth.
Infinity's revenue system for identifying, launching, managing, and improving customer acquisition and retention programs. It aligns strategy, data, technology, talent, and execution behind measurable revenue.
Four layers, working as one.
Strategy
- Executive-led initiatives
- Consultative boardroom strategy
- Custom & collaborative design
- ROI-focused program goals
Systems & Technology
- Custom-built to your program
- AI-driven solutions
- Transparent real-time reporting
- Advanced analytics & segmentation
Human Talent
- AI-assisted recruiting system
- Higher pay attracts better profiles
- Fully vetted Account Executives
- Career pathing & low turnover
Execution
- KPI-centric execution
- Subject-matter experts (SMEs)
- Program playbook creation
- Cross-functional support
See the revenue system in action.
Three industries. Multiplied results.
Innovation Lab
A structured pilot that proves what works on your real data, before you commit to scale.
Prove it before you scale it.
Most growth bets fail because they scale on assumptions. The Lab runs structured variant and market testing on your real data, so you move forward with decision confidence, not guesswork.
Test the variables that move revenue.
Structured variant and market testing isolates what actually drives performance, so every scale decision is backed by evidence, not opinion.
Decision confidence in ~5 months.
- A validated, repeatable playbook
- Proven unit economics & KPI baselines
- A clear scale plan with ROI modeling
- Go / no-go recommendation with evidence
Proven in pilot. Repeated at scale.
BPO Services
Managed sales, service, and support teams that run proven revenue workflows. Outcomes, not seats.
Dedicated teams, not butts in seats.
Sales, customer experience, retention, and support teams designed around outcomes, spanning the full revenue lifecycle under Buyerlytics® principles.
SDR & Lead Generation
Appointment setting and qualified pipeline at the top of funnel.
Customer Acquisition
Inbound and outbound sales motions that convert more, faster.
Service-to-Sales
Turn support conversations into expansion revenue.
New-Market Pilots
Test new channels and segments before you commit.
Customer Experience
CX that protects and grows the relationship at every touch.
Retention & Win-Back
Proactive saves and re-engagement that protect recurring revenue.
Account Management
Expansion plays that grow share within key accounts.
Back Office Support
Operational workflows that cut cost and remove bottlenecks.
Multi-year partnerships. Outcomes that compound.
Where execution happens.
A blended domestic, near-shore, and off-shore model that flexes cost, quality, and scale to your program.
Performance centers: a global approach.
Balance cost, quality, and scale across domestic, near-shore, and off-shore teams, or blend all three.
United States
- Complex, high-touch sales motions
- Regulated & enterprise programs
- Onshore brand stewardship
Colombia
- Time-zone-aligned coverage
- Bilingual sales & service
- Cost-efficient scale
Philippines
- 24/7 volume capacity
- Back-office & support depth
- Best total operating cost
Four delivery centers. One operating model.
Global scale, engineered for control.
Blended delivery lowers cost without lowering quality, backed by AI, domestic client success, and compliance-ready operations.
Blended Global Model
Domestic, near-shore, and off-shore teams, mixed to fit each program.
Cost Reduction
Blended models cut total operating cost while protecting performance.
AI: Accent Neutralization
Clearer conversations and higher comprehension on every offshore call.
Domestic Client Success
US-based engagement leaders own your program and your outcomes.
Compliance-Ready & Secure
Secure data handling, transparent reporting, quality & risk controls.
Scalable Training & Ramp
Role-specific training and onboarding that scales with volume.
The engine behind the people.
An enterprise-grade tech stack and proprietary AI that make every conversation smarter and every result measurable.
An integrated, enterprise-grade tech stack.
Best-in-class platforms, unified and configured to your program, not a bolt-on toolset.
Telephony & Dialer
Omnichannel routing, power/predictive dialing, IVR.
CRM & Workflow
Pipeline, dispositions, and case management.
Conversation Intelligence
AI transcription, scoring, and live guidance.
Analytics & BI
Real-time dashboards and revenue reporting.
QA & Compliance
Automated scoring, call recording, controls.
Workforce Management
Forecasting, scheduling, adherence.
Data & Enrichment
Segmentation, list hygiene, propensity models.
Security & Infrastructure
Compliance-ready, secure data handling.
The Buyerlytics IQ Platform.
Proprietary AI embedded in every cadence, guiding Account Executives live, on the call, in real time.
"It's more than we budgeted for this quarter…"
Acknowledge, then reframe on cost-per-sale. Offer the pilot on-ramp.
"Totally fair. Most partners start with a fixed-fee pilot so you prove ROI first."
"Okay. Walk me through what a pilot would look like."
Better people, by design.
Higher-value talent is engineered through an AI-assisted recruiting system and a Fill · Show · Stay · Grow lifecycle.
Fill · Show · Stay · Grow.
A managed talent lifecycle with stage-specific strategies and KPIs that builds the team your revenue depends on.
- Active & passive sourcing
- Referrals & veteran hiring
- Best-in-class ATS
- % to req goal
- Time to fill
- Cost per hire
- Pre-start nurturing
- Omni-channel touches
- Paperless onboarding
- Training show rate
- Show rate by source
- Pre-onboard abandonment
- Assigned mentor & shadowing
- Extensive training program
- Earned wage access
- Day 30/45/90 retention
- Training graduation
- Turnover by reason
- Career pathing
- Recognition & gamification
- Ongoing training & support
- Internal fill rate
- Month 6/12 retention
- Client & employee NPS
An AI-assisted recruiting funnel.
Five gated stages select for performance, coachability, and fit, so the AEs on your program are the ones who close.
Digital Pre-Screen
AI screeningRemote eligibility, experience & signal scoring.
RecruiterTech & Equipment
Remote technology and equipment screening.
RecruiterCultural Fit
Motivation, communication, and values fit.
Hiring ManagerPerformance & Role-Play
Behavior, coachability, live role-play.
Sales ManagerFinal Fit Check
Sales alignment & performance verification.
Sales ManagerThe Talent Intelligence Engine.
Every applicant is parsed, scored, and matched to your program's KPI profile, then advances through five gated phases. The model learns from every hire.
How we partner.
The client journey, the feedback loop that keeps us aligned, and a pricing methodology built around outcomes.
The client journey, end to end.
Four intelligence-driven pillars carry every engagement from first insight to compounding scale.
Market Intelligence
Data, segmentation, and opportunity sizing define where to win.
Program Design
Strategy, playbook, talent model, and KPI targets, built to your goals.
Revenue Execution
Campaign-led, KPI-centric teams running the proven motion.
Optimize & Scale
Real-time intelligence iterates and expands what's working.
A partnership, not a vendor relationship.
An aggressive, agile feedback loop delivers market insight in real time and pushes every program toward a new 100%.
Real-Time Feedback
- Direct line to your Client Engagement Leader
- Live call monitoring & recordings
- Real-time KPI dashboard access
- Nightly market-feedback reporting
Calibrate & Adjust
- Weekly sync calls on trends & strategy
- Weekly calibrations & training pivots
- WoW & MoM scorecards with analysis
- Monthly business reviews with leaders
Plan & Scale
- Partnership roadmap for short- & long-term goals
- On-site quarterly business reviews
- Annual performance & strategic planning
- Continuous push toward a new 100%
Investment that scales with performance.
Start with a low-risk pilot, then align economics to results as the model proves out.
Pilot
Validate the opportunity and prove measurable outcomes before scaling.
Shared-Risk Scale
Align investment with performance through a flexible shared-risk model.
Performance Partnership
Optimize long-term economics around growth, margin, and retention.
Thank you.
Let's build your revenue system.